Last Updated: October 12, 2026
Preschool Learning Hub (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit or buy from our website, how we use it, who we share it with, and the choices you have. It is written in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India.
By using our website or placing an order, you agree to the practices described in this policy.
Who We Are
Preschool Learning Hub sells digital, downloadable educational workbooks (PDF files) for Pre-Nursery, Nursery, LKG, and UKG levels. Our products are meant to be purchased by parents, guardians, and teachers.
Email: preschoollearninghub@gmail.com
Information We Collect
Information you give us
- Your name, Phone number and email address
- Account details, such as your username and order history
- Messages you send us by email or through our contact form
Payment information
All payments are processed by Razorpay. Your card, UPI, net banking, or wallet details are entered on Razorpay’s secure payment page and are not stored on our website or seen by us. We receive only the details needed to confirm your order, such as the payment status, payment ID, and amount.
Information collected automatically
- IP address, browser type, device type, and operating system
- Pages you visit, time spent, and the website you came from
- Cookies and similar technologies (see the Cookies section below)
Children’s Privacy
Our website is designed for adults buying learning materials for children. We do not knowingly collect personal information from children, and we do not ask children to create accounts or place orders.
We do not direct advertising at children or track or monitor children’s behaviour. If you believe a child has shared personal information with us, please email us and we will delete it promptly.
How We Use Your Information
We use your information to:
- Process your order and deliver your digital downloads
- Create and manage your account
- Send order confirmations, download links, and important service messages
- Respond to your questions and support requests
- Process refunds and resolve payment issues
- Prevent fraud and keep our website secure
- Understand how our website is used and improve our products and services
- Send you updates, offers, or new workbook announcements, only if you have agreed to receive them
- Meet our legal, tax, and accounting obligations
Your Consent
We collect and use your personal information only for the purposes described in this policy and only with your consent or where the law allows. By submitting your details and placing an order, you consent to this use. You can withdraw your consent at any time by emailing us, as explained under Your Rights below.
Who We Share Information With
We do not sell or rent your personal information. We share it only with trusted service providers who help us run our business, and only as much as they need to do their job:
- Razorpay, to process payments and refunds
- Our website hosting and technical service providers
- Email and communication tools used to send order and support emails
- Analytics and advertising tools that help us understand website traffic and measure our marketing
We may also disclose information if required by law, a court order, or a government authority, or to protect our rights, our customers, or our website from fraud or misuse.
Cookies
Cookies are small files stored on your device. We use them to:
- Keep your cart and login working
- Remember your preferences
- Understand how visitors use our website
- Measure the performance of our marketing
You can block or delete cookies in your browser settings. Some parts of the website, such as the cart and checkout, may not work properly if cookies are disabled.
Data Retention
We keep your personal information only as long as needed for the purposes described in this policy, including delivering your downloads, supporting you after purchase, and meeting legal, tax, and accounting requirements. When the information is no longer needed, we delete it or make it anonymous.
Data Security
We take reasonable steps to protect your information, including secure payment processing through Razorpay, SSL encryption on our website, and restricted access to customer data. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work to protect your information and act quickly if a problem arises.
Your Rights
You have the right to:
- Ask what personal information we hold about you
- Ask us to correct or update inaccurate information
- Ask us to delete your personal information, unless we must keep it by law
- Withdraw your consent at any time
- Unsubscribe from marketing emails using the link in any email we send
To use any of these rights, email us at preschoollearninghub@gmail.com from the email address linked to your account. We will respond within 30 days.
Third-Party Links and Services
Our website may contain links to other websites, such as social media pages. We are not responsible for the privacy practices or content of those websites, so please read their policies before sharing information with them.
Data Processing Outside India
Some of our service providers may store or process data on servers located outside India. Where this happens, we take reasonable steps to ensure your information remains protected.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date at the top. We encourage you to review it occasionally.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Preschool Learning Hub
Email: preschoollearninghub@gmail.com